Refund policy

At House of Brand, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

📌 Exchange Policy

We offer exchange only in the following cases:

Wrong size delivered

Wrong product delivered

Damaged or defective item

Exchange Conditions:

Item must be unused, unwashed, and in original condition

All tags and packaging must be intact

Exchange request must be made within 3 days of delivery

Customer must provide order number and clear pictures (if damaged)

💰 Refund Policy

Refunds are only applicable in case of:

Product out of stock after payment

Non-delivery due to our logistics issue

Approved damaged/defective item (if exchange not possible)

Important:

We do not offer refunds for change of mind

Delivery charges (if any) are non-refundable

Refund processing time:

Approved refunds are processed within 5–7 working days.

🚚 Return Shipping

For wrong/damaged items, return shipping may be arranged by our team.

For size exchange, customers may be required to cover return shipping charges.

❌ Non-Returnable Items

Used or washed items

Items without tags

Items returned after 3 days of delivery

📞 How to Request a Return/Exchange

To initiate a request:

Contact us via WhatsApp or official support channel

Provide:

Order number

Reason for return

Clear product pictures (if applicable)

Our team will guide you through the next steps.

🛡️ Policy Updates

House of Brand reserves the right to modify this policy at any time without prior notice